The Clients Service Charter is a social pact between the Tanzania Commission for Universities(TCU) and its clients and stakeholders. It specifies services and standards for service delivery, which TCU believes that her users have the right to expect, and sets out standards, feedback and complaint handling mechanisms.

Our clients comprise, but are not limited to, the following:

  • Higher Education Institutions; 
  • Students and Graduates; 
  • Students Union; 
  • Parents/Guardians; 
  • Employers; 
  • Employees; 
  • Ministries, Independent Departments and Agencies (MDAs); 
  • Professional Registration and Association Bodies; 
  • Investors; 
  • Media; 
  • General Public; and 
  • TCU staff. 

We are committed to providing quality services to all our clients and stakeholders equally and equitably. We welcome feedback on the quality of our services through letters, verbal communication, telephone and e-mail. All communications should be addressed to the Executive Secretary. Feedback received from our clients and stakeholders is recorded with a view of measuring and improving our service delivery and performance and assisting in our annual self-assessment. 

Download the Client Service Charter

Client’s Responsibilities

  1. Abide by legal requirements, guidelines and procedures in order to be eligible for services.
  2. Seek and obtain information and services appropriate to their needs.
  3. Provide clear, sufficient and accurate information on time when required.
  4. Not involving in any corrupt practices with our staff.
  5. Treat our staff with respect.
  6. To attend meetings if needed

Client's Rights

  1. Seek and obtain information on services appropriate to their needs.
  2. Privacy and confidentiality.
  3. Be treated with respect and tolerance.
  4. To appeal in case of dissatisfaction with our services.
  5. Receive a proper receipt for the payment made.
  6. Lodge complaints and seeks alternative remedies if dissatisfied.
  7. Comment on the quality of services received.

Send in your complaint, compliment or suggestion to:

Executive Secretary,
Tanzania Commission for Universities
1 JKT Street, 41104 Tambukareli, P. O. Box 2600,
Dodoma - Tanzania


Executive Secretary,
Tanzania Commission for Universities
Ministry of Education, Science and Technology Building,
7 Magogoni Street 11479, 
P. O. Box 6562,
Dar es Salaam - Tanzania.


Tel Gen: +255 22 2113694
Direct line: +255 22 2113691




Suggestion Boxes located at the corridors of the TCU offices in Dodoma and Dar es Salaam.