The Clients Service Charter is a social pact between the Tanzania Commission for Universities(TCU) and its clients and stakeholders. It specifies services and standards for service delivery, which TCU believes that her users have the right to expect, and sets out standards, feedback and complaint handling mechanisms.
Our clients comprise, but are not limited to, the following:
- Higher Education Institutions;
- Students and Graduates;
- Students Union;
- Parents/Guardians;
- Employers;
- Employees;
- Ministries, Independent Departments and Agencies (MDAs);
- Professional Registration and Association Bodies;
- Investors;
- Media;
- General Public; and
- TCU staff.
We are committed to providing quality services to all our clients and stakeholders equally and equitably. We welcome feedback on the quality of our services through letters, verbal communication, telephone and e-mail. All communications should be addressed to the Executive Secretary. Feedback received from our clients and stakeholders is recorded with a view of measuring and improving our service delivery and performance and assisting in our annual self-assessment.